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Call Center Representative

Heritage Toyota needs a customer oriented person to field incoming e-mails, telephone calls, and chats from service customers. Primary schedule will be 8am-5pm, Monday – Friday with a rotating Saturday.

Primary responsibilities:

  • Answer all incoming phone calls to the service department
  • Schedule service appointments
  • Respond to inquires in a timely manner
  • Provide necessary information on inventory, price quotes and other valuable information with ongoing follow up
  • Complete projects and other duties assigned

Qualifications:

  • High school diploma or equivalent
  • Must be computer literate and have outstanding communication skills
  • Maintains a friendly demeanor and healthy sense of humor
  • Outstanding telephone skills
  • Firm knowledge/skills relevant to the customer service function.
  • Strong typing, filing and other basic office skills.
  • Ability to multi-task answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
  • Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.

Previous call center experience and familiarity with the automotive industry preferred but not required; willing to train the right candidate! 

We offer a benefits package second to none in our industry:

  • Medical along with dental/life/disability insurance;
  • Flex spending accounts;
  • 401(k) with company match;
  • Immediate accrual of paid time off;
  • Wellness offerings, corporate gym membership;
  • Substantial vehicle/service discounts;
  • Annual incentives and opportunity for advancement;
  • Free unlimited coffee & monthly pizza days;
  • ​Community involvement, company events & more!

Join the H-teams positive work environment where we foster attitudes of respect and support our employees with the best information, training and technology.

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