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Customer Service Associate

The Heritage Automotive Group, home to the H-Team, is seeking a Customer Service Associate for our Ford and Toyota Service Departments! The CSA collects customer payments, process' repair orders, and performs general office reception functions. The Ford schedule is Monday through Friday 8:30 am to 5:30 pm. The Toyota hours include 9:30 am to 6 pm M-W-F and 10:30 am to 7 pm T-Th, with an occasional Saturday shift.

Primary Responsibilities:

  • Receive customers' payments for vehicle service, taking cash, checks and processing credit card payments as appropriate
  • Performing cash-up's on a daily basis 
  • Answer routine questions and explain standard policies and procedures to customers; referring customers to senior staff for detailed explanations of service charges and bills
  • Record a variety of information pertaining to payment transactions, including amounts of repair orders, effective rates, and so forth, following detailed instructions to ensure accuracy
  • Answer phones, page personnel, and take messages
  • Confer frequently with service writers to coordinate activities, relay messages and exchange information
  • File various documents and perform related tasks as assigned


Qualifications:

  • High school diploma or equivalent 
  • Clean and valid drivers license
  • Strong typing, filing, reception, and other general office skills
  • Basic math skills; previous experience relevant to cashier duties desirable 
  • Ability to deal with customers, company staff, and others individuals in a friendly, courteous and efficient manner

The ideal candidate will have exceptional customer service skills with a strong work ethic and excel in a team environment.


Benefits: 

  • Medical along with dental/life/disability insurance
  • Flex spending accounts
  • 401(k) with company match
  • 20 paid vacation/holidays in first year
  • Wellness offerings; discounted Edge membership
  • Substantial vehicle/service discounts
  • Annual incentives and opportunity for advancement
  • Free unlimited coffee & monthly pizza days!

Key words: cars, automotive jobs, parts, vehicles, repair, auto, photos, administrative assistant, customer service

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